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C_C4H51_2405 Pass4sure Pass Guide | C_C4H51_2405 Latest Exam Duration

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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic
Details

Topic 1

Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

Topic 2

Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

Topic 3

Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

Topic 4

User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

Topic 5

Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q73-Q78):

NEW QUESTION # 73
Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

A. Add a new field
B. Change field label
C. Add a new UI Switch logic
D. Create a new URL mashup

Answer: A,B

NEW QUESTION # 74
Which of the following can you use to explore released APIs?

A. SAP Integration Suite
B. SAP Application Interface Framework
C. SAP Business Accelerator Hub

Answer: C

NEW QUESTION # 75
What can you use to create tickets based on conditions?

A. Maintenance plan
B. Workflow rule of type Action
C. Activity planner
D. The Ticket Creation action in the Tickets work center

Answer: B

NEW QUESTION # 76
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

A. OData
B. IDoc
C. SOAP
D. RFC

Answer: A,C

NEW QUESTION # 77
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A. Send an email to SAP Cloud Support.
B. Implement the provided Hot Fix number.
C. Create an incident.
D. Report a ticket.

Answer: C

NEW QUESTION # 78
......

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