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C-C4H51-2405 Test Papers | 100% Free High-quality SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Dumps Free

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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic
Details

Topic 1

User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

Topic 2

Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

Topic 3

Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

Topic 4

Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.

Topic 5

Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A. Send an email to SAP Cloud Support.
B. Report a ticket.
C. Implement the provided Hot Fix number.
D. Create an incident.

Answer: D

NEW QUESTION # 12
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. URL mashups
B. ABAP mashups
C. HTML mashups
D. Internal mashups

Answer: A,C

NEW QUESTION # 13
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

A. Credit limit check
B. Delivery blocking
C. Prospect blocking
D. Sales support blocking

Answer: C

NEW QUESTION # 14
Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.

A. Page layout
B. Validation rule
C. Delegation
D. Code list restriction

Answer: B,D

NEW QUESTION # 15
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

A. Employee
B. Account hierarchy
C. Account
D. Product

Answer: C

NEW QUESTION # 16
......

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